I was a Senior UX Designer at Humana. During my tenure, first as a full-time contractor, then as a full-time employee, I designed UX improvements for over 36 products. My main contribution was lead UX designer for Humana Billing's Financial Dashboard. Our initial releases were focused on improving the payment and auto-pay processes for customers.
UX Design, Strategy, Wire framing, Prototyping, Copy strategy, Copywriting, Copy editing, Presentation, Communication, Project management, Relationship management.
Humana | Internal Communication Campaigns for Financial Dashboard
Led copy strategy and design to introduce the new digital product: Financial Dashboard to Humana employees
Humana | UX Design | Financial Dashboard
This work showcases a live prototype and wire frames of different functionality in the new billing digital product: Financial Dashboard. I was lead UX Designer for Humana Billing's Financial Dashboard.
Set Up Auto Pay
Prototype of Set Up AutoPay
Change Auto Pay
Prototype of Change Auto Pay functionality
Wire frame of Change Auto Pay functionality
Wire frame of Change Auto Pay functionality
Wire frame of Change Auto Pay functionality
Wire frame of Change Auto Pay functionality
Make an Immediate One-Time Payment
Live Prototype
Making a change to a one-time payment
These showcase the back-end logic necessary to alter a one-time payment.
Making a future one-time payment
